I purchased a 2024 Hyundai Palisade the salesman Jeremy was great to work with had my car picked it up on Nov. 17 2023 had it 11 days only 400 miles and the transmission started to bang and shift horrible call in to service on Nov 28 2023 was told that they could not take it till Dec 5 2023 took it in and their svr. mgr and took it for a ride he told me he would need the car over night that he would check it out let me know what was needed to repair it two days passed no call from service so I called in to check on it left a message got no call back called again no call back called my sales man he said he would check on it finally 4days later got a call from svr. mgr was given a xx line that they are working with hyundai tech to get issue fixed took the 17 days to determine that the transmission was bad they had to get a new one after a week I called to see about it left message no call back I called every one in their upper managment could not get a return call finally spoke with Mike McGlumpy told him every thing that was going on he said he would take over and get this taken care of well 35 days later I got the car back it still does not shift properly has a vibration in steering and a rattle under the car and paint scratched off under the hood was told to bring it back took the svr. mgr. for a ride he heard the noise under the car felt the vibration and bad shifting told me to leave it they would take care of these issues two days later was told it was ready went to pick it up nothing was done told me a flashlight in glove box was rattle went to car to go home now my hood has dents in it I went to the svr. mgr he came looked at it said he didn't know how that happened he would take care of it he did get the dents out of hood but smeared paint on scratches under that doesn't even match now this is a wonderful experience With a $54000.00 dollar vehicle they lie, and never call you back! K G Kveder

This is really a shame that I have to take the time to write this place a bad review. They have left me no other choice. I've made so many calls and left voice mails with zero response. My late father purchased an extended warranty when he bought his car at this dealership. He sold the car before he passed away. I knew he was entitled to a pro-rated refund, so went thru the grueling process of contacting the extended warranty company called EasyCare. Most people, including my father would not have known to do this. But it's in the fine print in the contact. READ your contracts people! This was started way back in the middle of December 2022. They advised me the refund would be sent to dealership and allow 5-7 weeks. Well, it's now nearly the end of April and have got nothing. It's extremely frustrating. Not to mention I should not be having to put all this effort into something like this. It should be a simple and straight forward process. I don't care if this was a $20 refund. I will not let this go and I will be there worst enemy. I already filed a claim with the BBB. My next plan of action is a complaint with the consumer protection agency. This problem is not only this with dealership. I have personally had this issue with another dealership. They are just very reluctant to give you this money, because warranties are part of finance peoples commission.

I had an amazing experience for someone who has no idea about cars Chris kolcun was very helpful

In the past year, I have been unsuccessful trying to schedule service appointments on a Saturday. I own one vehicle and work Monday -Friday so cannot drop my car off during the week. I just called for a service appointment & was told they are booked every Saturday through the rest of the year. They do not offer loaners and their shuttle service starts 2 1/2 hours after I start work. While I love my car, I will never purchase another vehicle from Cochran. The warranty is worth the paper it was wrote on if you can’t get your car serviced.

My experience with this dealership was phenomenal!! They are responsive communicative and up front!! I would recommend them to anyone and would like to give a shout out to Gabe McNiel and the team there

I went to the west liberty Hyundai with only a little hope but mike and the rest of the amazing staff went above and beyond and got me an amazing deal along with the car I wanted and all the nice new features I wouldn’t of thought of it was a great experience and I recommend everyone to visit this friendly & welcoming staff who always looks out and go above and beyond

A truly despicable experience with their service Dept. Outright lied about work needing done and I have the parts and msgs proving so. Absolute criminals so be warned. In addition their phone and online systems are completely useless. I wouldn’t go near this place for a set of wipers let alone a car purchase

From start to finish - Gabe and everyone there made my car buying experience so easy. We started out at another dealership and was referred to Gabe at #1 Cochran. I had already spoke to him before I got there so he knew what I was looking for. Not only did he have what I wanted, but he was able to get me a great deal on an even better model of the vehicle I was looking for without making me feel pressured . From the time I got there to the time I left, I can honestly say it was a pleasure. I would definitely recommend you stop at #1 Cochran Hyundai and see Gabe for the purchase of your next vehicle.

Gabe was awesome at helping me find the perfect first car for me. He helped make the experience fun and easy. Couldn't ask for better service.

Gabe made this experience better than i could of imagined. We had a terrible experience about 5 years ago going to another dealership and we almost bought a car online but Gabe's professionalism and outstanding service brought us around and made it so much fun at a dealership

Overall I had a wonderful experience buying my first car. Gabe McNeal did a great job and provided excellent costumer service. Everyone was friendly and made me feel comfortable. The second manager who counted my money was a bit of a jerk but I was just excited to get a car so I ignored him. I forget the name of the man who detailed the car but he was also very personable and made the experience a bit better.

Bought my second car from Gabe. Experience was great. Gabe was very helpful and made the entire process painless. Would definitely recommend getting your next vehicle from Game.

Gabe is amazing at what he does! He is very knowledgeable and will get you what you want. I highly recommended using him as your car salesman!

Gabe McNeal was great! See him if you're cruising by, he'll take care of you, it was a pleasure to work with him.

Great salesman ( Gabe McNeal). Bought 3 cars off of him so far, good experience each and every time. Knowledgeable, friendly, and pleasant to do business with.